The 14-Point Leasehold Pledge And The Freeholder Perspective

It is great to see that the Government and Landlords are finally addressing certain issues in relation to Leaseholds however what they seem to forget is that the Landlords often outsource the management of the flats to a Management Company (MC) who quite often are very difficult to deal with and ignore complaints. When acting for a client who was making a complaint to a MC , the complaints process was not clear and after being told it would take them 4 weeks to come back to us, we were still waiting over a year later ( despite chasing the MC and their solicitors) for any of the points to be addressed! Furthermore the Landlord who was also contacted to advise them of the actions of the MC, who they employ, didn’t seem to be too bothered!

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